Streamlined payment operations for service-oriented businesses.
Built for service companies running NetSuite, Dynamics, and Sage. Recurring billing automation, client self-service portal, relationship-calibrated collections, and multi-gateway consolidation. Live in 6-8 weeks.
The B2B Services Payment Landscape
Fragmented billing across projects, retainers, and engagement types
Manual collections consuming staff time while straining client relationships
Clients lacking self-service access to invoices and payment options
Multiple gateway dependencies creating fragmented reconciliation
Reconciliation across recurring and project payments requiring manual intervention
Key Challenges in B2B Services
Fragmented billing across engagement types creates invoicing overhead and error risk
B2B service companies bill clients through multiple models simultaneously: a client may have a monthly retainer, two active projects billed on milestones, and a time-and-materials engagement billed weekly. Each billing stream generates invoices on different schedules with different calculations. Finance teams running Oracle NetSuite or Dynamics 365 BC manage this manually — reviewing engagement records, calculating amounts, generating invoices, and sending them. The invoicing process consumes 15-25 hours per billing cycle and introduces errors that damage client relationships. PaymentHub automates invoice generation from engagement schedules: retainer invoices generate on their monthly cycle, milestone invoices trigger when milestones are marked complete, and T&M invoices calculate from approved time records — all posting to the ERP automatically.
Collections must respect relationship dynamics that generic dunning ignores
Professional service companies face a collections challenge unique to their business model: aggressive dunning can damage the client relationship that generates future revenue. Sending the same automated past-due notice to a $100,000/year retainer client as to a one-time project client risks alienating a relationship with significant lifetime value. AR teams at service companies make judgment calls about when and how to follow up — a manual process that does not scale. A company with 200 active clients and 800 open invoices cannot maintain personalized collections without significant AR staff. PaymentHub addresses this through segment-based collections: retainer clients receive softer reminders with longer grace periods, escalation paths route to engagement managers before formal collections, and autopay enrollment reduces the need for active collections on recurring engagements.
Client self-service expectations are unmet, generating administrative overhead
Service company clients — procurement teams, department heads, AP clerks — need access to invoice copies, payment history, and account statements for their own internal processes. When the only option is to email the service company's AR team, both sides waste time on administrative requests. Sage 100 and Sage 300 service companies without a client portal handle dozens of invoice copy and statement requests per month. PaymentHub deploys a client payment portal where authorized users view all invoices, make payments, download statements, access payment history, and manage payment methods — reducing administrative request volume by 60-80%.
Multi-gateway fragmentation creates triple reconciliation effort
Service companies accepting credit cards, ACH, and wire transfers often process each through separate providers: cards through one processor, ACH through a bank integration, and wires through the banking portal. Each has separate reporting, separate fees, and separate reconciliation. A service company processing 500 payments monthly through three sources faces a reconciliation burden that triples because each source must be matched to ERP invoices independently. PaymentHub consolidates all payment methods through a single orchestration layer with unified reconciliation — cards, ACH, and wire payments all flow through consistent invoice-level matching and ERP posting.
Mixed billing types — recurring and project — complicate payment matching
The combination of recurring billing (predictable amounts, regular timing) and project billing (variable amounts, irregular timing) creates matching complexity. A bank deposit of $47,250 might include a $5,000 retainer payment, a $12,250 milestone payment, and a $30,000 T&M payment across different clients. Matching this without invoice-level context requires manual review that consumes 15-20 hours monthly. Acumatica and NetSuite service companies are particularly affected because their billing structures support multiple engagement types but the payment integration does not carry the invoice context needed for automated matching. PaymentHub captures invoice-level context at payment time, enabling automated matching regardless of billing type.
PaymentHub Solutions for B2B Services
Payment Operations for B2B Services
CFOs, Controllers, AR Managers, and IT Directors at B2B service companies — professional services, consulting, managed services, staffing, and technology services firms — with recurring billing, project-based invoicing, and client payment portal requirements running NetSuite, Dynamics 365, Sage, or Acumatica.
Payment Operations for Distributors
CFOs, Controllers, and AR Managers at distribution companies with $20M-$500M in annual revenue running Epicor P21, Sage 100, Dynamics 365 BC, or Acumatica, processing 1,000+ invoices monthly across multiple entities and customer segments.
Payment Operations for Wholesale
CFOs, Controllers, and Operations Directors at high-volume, low-margin wholesale businesses where every basis point of interchange waste impacts profitability — processing $5M-$50M in monthly payment volume through Epicor, Sage, Syspro, or Odoo ERPs.
Key Platform Features
ERP Integrations
Industry Benchmarks
60-80%
reduction in manual invoicing effort
Typical improvement when recurring and project billing automate from engagement schedules
6-8
weeks to go-live
For standard B2B services implementation with client portal, recurring billing, and single ERP integration
15-20hrs
monthly reconciliation time saved
Reduction in manual payment matching across recurring and project billing types
See PaymentHub built for B2B Services.
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Frequently Asked Questions — B2B Services Payments
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